--- title: "Objection Handling: Examples for Chat, Phone and Meetings" description: "Objection handling with examples: ask, acknowledge, redirect. Replies to \"no need\", \"too expensive\" and four more objections for chat, phone and meetings." url: "https://compleadly.com/blog/objection-handling" lang: "en" lastModified: "2026-11-14T08:00:00.000Z" alternates: de: "https://compleadly.de/blog/einwandbehandlung" en: "https://compleadly.com/blog/objection-handling" fr: "https://compleadly.com/fr/blog/traitement-des-objections" es: "https://compleadly.com/es/blog/manejo-de-objeciones" it: "https://compleadly.com/it/blog/gestione-delle-obiezioni" pt: "https://compleadly.com/pt/blog/contorno-de-objecoes" x-default: "https://compleadly.com/blog/objection-handling" --- [Blog](https://compleadly.com/blog) [Lead Generation & Outreach](https://compleadly.com/blog/category/lead-generation-outreach) # Objection Handling: Replies for Chat, Phone and Meetings November 14, 202612 min read ![Sebastian Andes, Philipp Krapp & CompLeadly Team](https://media.compleadly.de/media/8b720e679e2f2b08cc017d1938d026c62e625a21790c6df1284c2d4075cb3582-2.webp)Sebastian Andes, Philipp Krapp & CompLeadly Team Last updated on November 14, 2026 ![A curved line meets a round stone, bends around it and continues to a glowing speech bubble](https://media.compleadly.de/media/a847fa469783f3ef949b57915e63a9f73057f42de90b0c90b3b78d9a67c1fbbd.jpg) --- Table of contents [Objection or excuse: listen first, then answer](https://compleadly.com/blog/objection-handling#objection-or-excuse-listen-first-then-answer)[Objection handling in three steps: ask, acknowledge, redirect](https://compleadly.com/blog/objection-handling#objection-handling-in-three-steps-ask-acknowledge-redirect)[1\. Ask](https://compleadly.com/blog/objection-handling#1-ask)[2\. Acknowledge](https://compleadly.com/blog/objection-handling#2-acknowledge)[3\. Redirect](https://compleadly.com/blog/objection-handling#3-redirect)[Six common objections and replies to copy](https://compleadly.com/blog/objection-handling#six-common-objections-and-replies-to-copy)["We don't need this"](https://compleadly.com/blog/objection-handling#we-don-t-need-this)["It's too expensive"](https://compleadly.com/blog/objection-handling#it-s-too-expensive)["Just send me some info"](https://compleadly.com/blog/objection-handling#just-send-me-some-info)["We already have a provider"](https://compleadly.com/blog/objection-handling#we-already-have-a-provider)["I don't have time"](https://compleadly.com/blog/objection-handling#i-don-t-have-time)["Get back to me later"](https://compleadly.com/blog/objection-handling#get-back-to-me-later)[Chat, phone, meeting: what changes by channel](https://compleadly.com/blog/objection-handling#chat-phone-meeting-what-changes-by-channel)[In chat](https://compleadly.com/blog/objection-handling#in-chat)[On the phone](https://compleadly.com/blog/objection-handling#on-the-phone)[In meetings](https://compleadly.com/blog/objection-handling#in-meetings)[Objections in recruiting: when candidates say no thanks](https://compleadly.com/blog/objection-handling#objections-in-recruiting-when-candidates-say-no-thanks)[As a job seeker: answering objections from recruiters](https://compleadly.com/blog/objection-handling#as-a-job-seeker-answering-objections-from-recruiters)[Common mistakes in objection handling](https://compleadly.com/blog/objection-handling#common-mistakes-in-objection-handling)[Tracking and answering objections with CompLeadly](https://compleadly.com/blog/objection-handling#tracking-and-answering-objections-with-compleadly)[FAQ: Objection handling](https://compleadly.com/blog/objection-handling#faq-objection-handling) // contents [Objection or excuse: listen first, then answer](https://compleadly.com/blog/objection-handling#objection-or-excuse-listen-first-then-answer)[Objection handling in three steps: ask, acknowledge, redirect](https://compleadly.com/blog/objection-handling#objection-handling-in-three-steps-ask-acknowledge-redirect)[1\. Ask](https://compleadly.com/blog/objection-handling#1-ask)[2\. Acknowledge](https://compleadly.com/blog/objection-handling#2-acknowledge)[3\. Redirect](https://compleadly.com/blog/objection-handling#3-redirect)[Six common objections and replies to copy](https://compleadly.com/blog/objection-handling#six-common-objections-and-replies-to-copy)["We don't need this"](https://compleadly.com/blog/objection-handling#we-don-t-need-this)["It's too expensive"](https://compleadly.com/blog/objection-handling#it-s-too-expensive)["Just send me some info"](https://compleadly.com/blog/objection-handling#just-send-me-some-info)["We already have a provider"](https://compleadly.com/blog/objection-handling#we-already-have-a-provider)["I don't have time"](https://compleadly.com/blog/objection-handling#i-don-t-have-time)["Get back to me later"](https://compleadly.com/blog/objection-handling#get-back-to-me-later)[Chat, phone, meeting: what changes by channel](https://compleadly.com/blog/objection-handling#chat-phone-meeting-what-changes-by-channel)[In chat](https://compleadly.com/blog/objection-handling#in-chat)[On the phone](https://compleadly.com/blog/objection-handling#on-the-phone)[In meetings](https://compleadly.com/blog/objection-handling#in-meetings)[Objections in recruiting: when candidates say no thanks](https://compleadly.com/blog/objection-handling#objections-in-recruiting-when-candidates-say-no-thanks)[As a job seeker: answering objections from recruiters](https://compleadly.com/blog/objection-handling#as-a-job-seeker-answering-objections-from-recruiters)[Common mistakes in objection handling](https://compleadly.com/blog/objection-handling#common-mistakes-in-objection-handling)[Tracking and answering objections with CompLeadly](https://compleadly.com/blog/objection-handling#tracking-and-answering-objections-with-compleadly)[FAQ: Objection handling](https://compleadly.com/blog/objection-handling#faq-objection-handling) **In short:** Objection handling means understanding an objection instead of talking it away. It works in three steps: ask what exactly is behind it, acknowledge the point, then redirect to a smaller next step. Below you'll find replies to six common objections, each written for chat, phone and meetings. **As of November 2026.** CompLeadly prices and features refer to this month. An objection is not a no. Most of the time it means: I'm missing something before I keep talking. Sometimes it's a reason, sometimes trust, sometimes just time. Answer with arguments and you get the next objection. Ask a question and you find out what's missing. This post gives you the replies themselves, sorted by channel. The difference between a real objection and an excuse, with examples for LinkedIn chats, is covered in the knowledge base article [Handle objections and excuses](https://compleadly.com/knowledge/handle-objections-and-excuses). How to start the conversation in the first place is covered in [B2B cold calling](https://compleadly.com/blog/what-is-cold-calling). How to follow up when nobody replies is in [Follow-up templates](https://compleadly.com/blog/follow-up-email-templates). This post is about the moment someone replies but doesn't say yes yet. ## Objection or excuse: listen first, then answer An objection names a real reason you can work through: the budget only opens next quarter, a contract is still running, a question about implementation is still open. An excuse ends the conversation politely without naming the actual reason. In the first sentence, both sound the same. You hear the difference in the answer to your follow-up question. An objection gets more specific, an excuse stays vague or changes the subject. That leads to the most important rule: don't reply to the first sentence, reply to what comes after your question. If it stays an excuse, accept it and leave the door open. A conversation you stretch out against the other person's will rarely ends in a meeting. ## Objection handling in three steps: ask, acknowledge, redirect The method works in every channel. You go through the three steps in order and don't skip one. ### 1\. Ask Ask one open question that makes the objection more specific. Not "Why not?", which sounds like an interrogation, but "What do you mean by that exactly?" or "What's behind that right now?". One question is enough. Ask three at once and you get a good answer to none of them. Which questions open a conversation is covered in [SPIN Selling](https://compleadly.com/blog/spin-selling). ### 2\. Acknowledge Repeat the point in your own words and agree as far as it's true: "Got it, you've already allocated this year's budget." Acknowledging doesn't mean you give up on the conversation. It shows you listened and takes the pressure off. Only then is the other person open to a different angle. ### 3\. Redirect Offer a smaller next step that fits the reason they gave: a later date, a short question about how things work today, one example instead of a full presentation. Redirecting doesn't mean repeating your pitch. It means using the objection as information. Three things are not part of it: arguing, offering a discount right away and ignoring a clear no. Anyone who asks to be left alone gets no further message. ![Drei runde Trittsteine in einer Reihe über dunklem Wasser, jeder leuchtet heller als der vorige, danach zeigt ein Pfeil nach oben](https://media.compleadly.de/media/a569de144849dffd847746fea01fbbdb925ddc112f7eb6d29eec8d34ffef48f0.jpg) Three round stepping stones in a row across dark water, each glowing brighter than the one before, followed by an arrow pointing upward ## Six common objections and replies to copy The table shows what's often behind the most common objections and which question to start with. Replies for each channel follow below. | Objection | What's often behind it | First question | | ---------------------------- | ---------------------------------------------------- | ------------------------------------ | | "We don't need this" | No trigger yet, or the problem isn't felt | "How do you handle \[topic\] today?" | | "It's too expensive" | Value unclear or budget already allocated | "Too expensive compared to what?" | | "Just send me some info" | A polite exit, or interest without time | "What should I focus on?" | | "We already have a provider" | Happy with it, or switching feels like too much work | "What do you value most about them?" | | "I don't have time" | Wrong moment or a message that's too long | "When would be a better time?" | | "Get back to me later" | A real date or a friendly goodbye | "What will change by then?" | Replace everything in square brackets and adjust the tone to how formal your industry is. ![Sechs leere Sprechblasen in verschiedenen Formen, jede mit einer kleineren hellen Antwortblase daneben](https://media.compleadly.de/media/94daab84e1dbfd896e310a8a9a8a63e59b0076f78a72f0e6ff87ba0bb1fd6b89.jpg) Six empty speech bubbles in different shapes, each with a smaller light reply bubble next to it ### "We don't need this" "No need" often means: no reason to think about it right now. Ask how things work today instead of asking about need. How to work with a follow-up date several months out is covered in the knowledge base article [Handling "no need" responses](https://compleadly.com/knowledge/handling-no-need-responses-in-conversations). **Chat:** "Thanks for the clear answer, \[first name\]. Mind if I ask how you handle \[topic\] today? If that's working well, I'll happily leave you alone." **Phone:** "Got it. How are you handling \[topic\] at the moment, and what would have to happen for it to become a priority?" **Meeting:** "I appreciate you saying that openly. What made you take this meeting anyway?" ### "It's too expensive" "Too expensive" almost always comes without a point of comparison. Ask for it before you talk about price, and don't offer a discount while the value is still unclear. **Chat:** "Thanks for bringing that up. Too expensive compared to what: your budget, or what you're spending on this today?" **Phone:** "Understood. What are you comparing the price to right now? Then I can tell you honestly whether we're a fit at all." **Meeting:** "Let's do the math quickly: what does it cost you today to handle \[problem\] by hand? If that's less than our price, you shouldn't buy." ### "Just send me some info" This request means either real interest or a polite exit. Don't send anything generic. Ask what exactly they need and agree on when you'll talk about it. **Chat:** "Happy to. So it doesn't turn into a brochure: what's the most important question about \[topic\] for you right now?" **Phone:** "I'll send it today. What should I keep it to so you can read it in five minutes? And does it work if I check in briefly on \[day\]?" **Meeting:** "I'll send you one page with the points we covered today. Who else should see it besides you?" ### "We already have a provider" This is often a real objection, and it tells you something useful: there is budget for the topic. Don't attack the current provider. Ask what works well and what's missing. **Chat:** "Good to know, so you're already familiar with the topic. What do you like most about your current setup, and is there anything you'd like to work differently?" **Phone:** "Glad that's working for you. If you had one wish, what would your provider do better starting tomorrow?" **Meeting:** "Let's not compare who's better. Show me the one process that takes the most time today instead. Then you'll see quickly whether we can add anything." ### "I don't have time" "No time" can mean: not right now. It can also mean: not for you. Respect the moment, make the next step smaller and ask for a specific time. **Chat:** "Got it, I'll keep it short. One question is all I need: is \[topic\] on your list at all this quarter?" **Phone:** "Then I won't keep you. When's a better time to reach you, mornings or late afternoon?" **Meeting:** "If the rollout is the problem: what's the smallest step you could test in the next four weeks?" ### "Get back to me later" A later date is only real if there's a reason for it. Ask what will change by then and write the date down. How to propose the next meeting is covered in [Meeting request email](https://compleadly.com/blog/meeting-request-email). **Chat:** "Happy to. What changes on your side by then, a new budget or a different project? Then I'll reach out at the right time." **Phone:** "Sure. Can I put \[date\] in my calendar? And what should have happened by then so the conversation is worth your time?" **Meeting:** "Let's put the next meeting in the calendar right now so nobody has to chase anyone. Does \[date\] at \[time\] work for you?" ## Chat, phone, meeting: what changes by channel The method stays the same, the pace doesn't. In chat you have time to think, on the phone seconds count, and in meetings objections often come up only toward the end. ![Drei Symbole nebeneinander auf einem Bogen: zwei Sprechblasen, ein Telefonhörer und ein runder Besprechungstisch mit Stühlen](https://media.compleadly.de/media/5ac9b254fd57e519e607ec7ad7886037e2b528ae700c3b17a67913fcb48405d4.jpg) Three icons side by side along an arc: two speech bubbles, a telephone handset and a round meeting table with chairs ### In chat Keep your reply short, with exactly one question and no attachment. Read it out loud once before you hit send: does it sound like someone who listened? The free [message check](https://compleadly.com/free-tools/message-check) tests length, question and salesy language. The first objection often shows up as a reply to your first message after connecting. Examples for that message are in [Thanks for connecting](https://compleadly.com/blog/thanks-for-connecting-linkedin-message), and why some messages get no reply at all is explained in [LinkedIn response rate](https://compleadly.com/blog/linkedin-reply-rate). ### On the phone On the phone, the pause after your question is what counts. Let it sit, even if it feels long. Speak a little slower than usual and repeat the objection in the other person's words. If you get a clear no, end the call politely and don't send a message afterward that talks past it. ### In meetings In meetings, objections come later and quieter. They often show up as a question ("How long does implementation take?") or as silence. Write them down instead of answering each one immediately, then go through them together at the end. How to structure a first conversation is covered in [Discovery call](https://compleadly.com/blog/discovery-call). How a chat reply turns into a booked meeting is described in [Appointment setting](https://compleadly.com/blog/appointment-setting). ## Objections in recruiting: when candidates say no thanks In active sourcing, the roles are reversed. You want something, and the other person already has a job. The method stays the same. These are the objections you'll hear most, each with a reply for chat: - **"I'm happy where I am."** "Glad to hear it, and that's exactly why I'm reaching out. What would a new role have to offer for you to even listen?" - **"What's the salary?"** Share the range if you're able to: "The range is \[range\]. Does that fit what you're looking for in principle?" - **"I just changed jobs."** "Congrats on the new role. Mind if I check back in a year? Until then I'll leave you alone." - **"Not interested."** Say thanks, wish them well and don't follow up. In CompLeadly, connecting, the first message and follow-ups to candidates run as a workflow from the Basic plan. A follow-up only goes out if the previous message has gone the set number of days without a reply. Anyone who replies gets no further automated message. What the first outreach sounds like is shown in [Active sourcing on LinkedIn](https://compleadly.com/blog/active-sourcing-linkedin) and [LinkedIn recruiting message templates](https://compleadly.com/blog/linkedin-recruiting-message-templates), and the overall process is on the page [for recruiters](https://compleadly.com/use-cases/recruiters). ![Zwei leere Profilkarten an den Bildrändern, dazwischen ein Bogen aus kleinen Sprechblasen wie eine Brücke](https://media.compleadly.de/media/19aeafcd68708533a0dd27512d45c96731e3bce5340f65ebc1e93f0957c07081.jpg) Two blank profile cards at the edges of the image, with an arc of small speech bubbles between them like a bridge ## As a job seeker: answering objections from recruiters When you're looking for a job, you hear objections from the other side. The same rule applies: ask, acknowledge, redirect. - **"We don't have a matching opening right now."** "Thanks for the quick reply. Which area are you hiring for next? Then I'll reach out when it fits." - **"Please apply through our portal."** "I'll do that today. Can I give you a quick heads-up afterward so the application reaches the right team?" - **"You're missing experience in \[area\]."** "That's true, I have fewer years in \[area\] than you're looking for. What I do have is \[result with a number\]. Would a short call still make sense to see whether that balances it out?" What else to avoid when job hunting on LinkedIn is covered in [Common LinkedIn mistakes when job hunting](https://compleadly.com/blog/10-common-linkedin-mistakes-when-job-hunting-and-how-to-avoid-them). For a handful of target companies, CompLeadly's free plan is often enough: 2 connection requests, 1 first message after acceptance and 1 follow-up per day, each as a single step you start yourself. To run them as a scheduled workflow, you need Basic. ## Common mistakes in objection handling Most conversations don't fail because of the objection but because of the reply. Check your replies against this list: - Arguing before you've asked a question. - Three questions in one message. - A discount as the first answer to "too expensive". - Talking down the current provider. - Answering "send me some info" with a long PDF that has nothing to do with the conversation. - Answering a clear no with the next message in a sequence. - Not writing objections down and sending the same weak reply next time. How many messages a sequence can take and when it should end can be planned with the free [outreach sequence planner](https://compleadly.com/free-tools/outreach-sequence-planner). The bigger picture for messaging on LinkedIn is covered in [LinkedIn outreach](https://compleadly.com/blog/linkedin-outreach). ## Tracking and answering objections with CompLeadly When you run many conversations at once, it's easy to lose track of who raised which objection and what you promised whom. In CompLeadly, your contacts' replies come together in Smart Chat. The table shows what you get in which package. | Task | Feature in CompLeadly | Package | | --------------------------------- | ---------------------------------------------------------------------------------------------------------------------------- | ----------------------------------- | | Sort and answer replies | Smart Chat with the views "Unanswered", "Draft" and "Note", plus a note on each conversation, for example with the objection | Smart Chat Lite | | Get back to someone later | "Schedule message": if the contact writes first, the scheduled reply is saved as a draft | Smart Chat Lite | | Reply faster | Automatic reply suggestions and basic message templates | Smart Chat Lite | | Drafts from your own AI | Create and review chat replies with your own AI assistant via MCP, then approve them for sending | Smart Chat Lite | | No follow-up once someone replies | Follow-up only after the set number of days without a reply | free 1 per day, workflow from Basic | | Exclude profiles | Block profiles, for example competitors | from Premium | From Smart Chat Lite up, your own AI, such as ChatGPT or Claude, writes reply drafts for your conversations via MCP. A starter guide gives it a set of rules: the AI classifies each message as a question, interest, objection, rejection, meeting request or something else, never writes to a contact who asked to be left alone, and saves its reply as a draft for you to review. It only sends when you explicitly tell it to. It logs every objection in a collection called "Einwaende.md" (German for objections), with exactly one category: KEIN-INTERESSE (no interest), PREIS (price), ZEIT (time), VERTRAUEN (trust), METHODE (method) or SONSTIGES (other). After a few weeks you can see there which objections come up most and which ones you still don't have a template for. Setup is explained in [Smart Chat tutorial](https://compleadly.com/knowledge/tutorial-smart-chat-feature-en), [Let your AI prewrite Smart Chat replies](https://compleadly.com/knowledge/how-to-let-your-ai-prewrite-suitable-replies-for-your-smart-chat-conversations) and [Setting up MCP access](https://compleadly.com/knowledge/how-to-mcp-access). The MCP server itself is included on every plan, including the free one, more on the [MCP](https://compleadly.com/mcp) page. How to set up the follow-up is shown in [Follow-up function](https://compleadly.com/knowledge/follow-up-function-in-compleadly). Smart Chat Lite costs $29.99 a month, or $24.99 on the yearly plan. Smart Chat Premium costs $49.99, or $41.66 on the yearly plan. You buy both packages separately, either without a base plan or on top of Basic, Premium or Premium Plus. Basic costs $29.99 ($24.99 yearly), Premium $59.99 ($49.99). All prices exclude VAT, details on [Pricing](https://compleadly.com/pricing) and [Features](https://compleadly.com/features). What this looks like day to day is shown on the pages [for sales teams](https://compleadly.com/use-cases/sales-teams), [for agencies](https://compleadly.com/use-cases/agencies) and [for founders](https://compleadly.com/use-cases/founders). If you want replies and objections in one place, try CompLeadly for ten days with the Premium features, no payment details needed. After that, the app keeps running on the free plan with daily limits. You can get the app on the [download](https://compleadly.com/download) page. ## FAQ: Objection handling What is objection handling? Objection handling is how you respond to the other person's concerns, such as "we don't need this" or "it's too expensive". The goal isn't to disprove the objection but to understand what's missing and offer a fitting next step. Which objection handling method works? A simple sequence of three steps: ask what exactly they mean, acknowledge the point, then redirect to a smaller next step. It works in chat, on the phone and in meetings. What's the difference between an objection and an excuse? An objection names a real reason you can work through. An excuse ends the conversation without naming the actual reason. You hear the difference in the answer to your follow-up question: an objection gets more specific, an excuse stays vague. How do I respond when a prospect says it's too expensive? First ask what they're comparing the price to, their budget or what they spend today. Then work out together what the problem costs them now. Don't offer a discount while the value is still unclear. What do I do when someone gives a clear no? Accept it, say thanks and don't send another message. A clear no is not an objection. Also remove the contact from any running sequence so no automated message follows. --- Was this post helpful? // newsletter ### Want more? Sign up and get new articles on LinkedIn outreach and automation straight to your inbox. You will receive a confirmation email (double opt-in). You can unsubscribe at any time via the link in every email. Details: [privacy policy](https://compleadly.com/privacy). ![Sebastian Andes](https://media.compleadly.de/media/8b720e679e2f2b08cc017d1938d026c62e625a21790c6df1284c2d4075cb3582-2.webp) [Sebastian Andes](https://compleadly.com/blog/author/sebastian-andes) Managing Director · CEO Marketing coach & business consultant. An experienced entrepreneur and marketing strategist, he has been co-building CompLeadly since 2019. [LinkedIn – Sebastian Andes](https://www.linkedin.com/in/sebastian-andes/) ![Philipp Krapp](https://media.compleadly.de/media/5f21a7708967b449194687bb2101d4f657472eae4f1382d605d6904a027aab22-2.webp) [Philipp Krapp](https://compleadly.com/blog/author/philipp-krapp) Managing Director · CTO Software engineer & app developer. An innovative software developer, he has been co-building CompLeadly since 2019. [LinkedIn – Philipp Krapp](https://www.linkedin.com/in/philipp-krapp/) ![CompLeadly Team](https://media.compleadly.de/media/9109d0d881666addb60c3164d0302e5f499991f811381c2c8d17b8fb37e2f9e9-2.svg) [CompLeadly Team](https://compleadly.com/blog/author/compleadly-team) We build CompLeadly so LinkedIn outreach stops being a matter of luck. Our content team writes up what actually works in real campaigns. // keep reading ## You might also like [![A white envelope travels along a curved path through many dimmed nodes toward one highlighted target, in navy and cyan](https://media.compleadly.de/media/cf232e1daf7590327ed1a6485c7008c4cbb19ece261e96ac80bab48025fb446e.jpg)Lead Generation & OutreachCold Email: Structure, 8 Templates and a Follow-Up Cadence12 min read](https://compleadly.com/blog/cold-email)[![Illustration of client acquisition for financial advisors on LinkedIn: a line connects an advisor's desk with three profiles from a company, a practice and management](https://media.compleadly.de/media/0ebc65bc34e51982958ee9f058096934dc0d31a15fe7bb8d4363ead7ade75b32.jpg)Lead Generation & OutreachInsurance Agent Leads: How Advisors and Brokers Win Clients on LinkedIn14 min read](https://compleadly.com/blog/insurance-agent-leads)[![Customer acquisition as a path of six stepping stones from a group of person silhouettes to a handshake: on the left a figure carries a heavy stack of cards next to a large clock, on the right small gears move the cards along by themselves, in navy and cyan](https://media.compleadly.de/media/8362bcdc1d6adde3e26f22ceb823508ba6f99faf61123c222c3630fa4a30e6b4.jpg)Lead Generation & OutreachCustomer Acquisition: The Process by Hand and Automated13 min read](https://compleadly.com/blog/customer-acquisition) ## Ready for answers instead of cold lists? [Try free for 10 days](https://app.compleadly.de/#/auth/signup?event=website) ```json { "@context": "https://schema.org", "@type": "Organization", "@id": "https://compleadly.de/#organization", "name": "CompLeadly", "legalName": "CompLeadly OHG", "description": "LinkedIn automation software for B2B sales and lead generation — since 2019, with data hosted in the EU.", "foundingDate": "2019", "founder": [ { "@type": "Person", "@id": "https://compleadly.de/ueber-uns#person-sebastian-andes", "name": "Sebastian Andes", "jobTitle": "Managing Director · CEO", "url": "https://compleadly.com/about", "image": "https://compleadly.com/images/founders/sebastian-andes-960w.webp", "sameAs": [ "https://www.linkedin.com/in/sebastian-andes/" ], "worksFor": { "@id": "https://compleadly.de/#organization" } }, { "@type": "Person", "@id": "https://compleadly.de/ueber-uns#person-philipp-krapp", "name": "Philipp Krapp", "jobTitle": "Managing Director · CTO", "url": "https://compleadly.com/about", "image": "https://compleadly.com/images/founders/philipp-krapp-960w.webp", "sameAs": [ "https://www.linkedin.com/in/philipp-krapp/" ], "worksFor": { "@id": "https://compleadly.de/#organization" } } ], "url": "https://compleadly.com/", "logo": { "@type": "ImageObject", "url": "https://compleadly.com/brand/compleadly-logo-light.svg" }, "sameAs": [ "https://www.linkedin.com/company/compleadly/", "https://www.facebook.com/CompLeadlyLinkedInSoftware/", "https://www.instagram.com/compleadly/", "https://www.youtube.com/channel/UCNT_aB_ioPgfoAvFclwXvug" ], "contactPoint": [ { "@type": "ContactPoint", "telephone": "+49 2202 1860373", "email": "info@compleadly.de", "contactType": "customer support", "areaServed": "DE", "availableLanguage": [ "German", "English" ] } ], "address": { "@type": "PostalAddress", "streetAddress": "Hauptstr. 26", "postalCode": "51465", "addressLocality": "Bergisch Gladbach", "addressCountry": "DE" } } ``` ```json { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://compleadly.com/#website", "name": "CompLeadly", "url": "https://compleadly.com/", "inLanguage": "en-US", "publisher": { "@id": "https://compleadly.de/#organization" }, "potentialAction": { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://compleadly.com/search?q={search_term_string}" }, "query-input": "required name=search_term_string" } } ``` ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://compleadly.com/" }, { "@type": "ListItem", "position": 2, "name": "Blog", "item": "https://compleadly.com/blog" }, { "@type": "ListItem", "position": 3, "name": "Objection Handling: Replies for Chat, Phone and Meetings", "item": "https://compleadly.com/blog/objection-handling" } ] } ``` ```json { "@context": "https://schema.org", "@type": "BlogPosting", "@id": "https://compleadly.com/blog/objection-handling#article", "headline": "Objection Handling: Replies for Chat, Phone and Meetings", "description": "Objection handling with examples: ask, acknowledge, redirect. Replies to \"no need\", \"too expensive\" and four more objections for chat, phone and meetings.", "url": "https://compleadly.com/blog/objection-handling", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://compleadly.com/blog/objection-handling" }, "inLanguage": "en-US", "image": "https://media.compleadly.de/media/a847fa469783f3ef949b57915e63a9f73057f42de90b0c90b3b78d9a67c1fbbd.jpg", "datePublished": "2026-11-14T08:00:00.000Z", "dateModified": "2026-11-14T08:00:00.000Z", "author": [ { "@type": "Person", "@id": "https://compleadly.com/blog/author/sebastian-andes#person", "name": "Sebastian Andes", "url": "https://compleadly.com/blog/author/sebastian-andes", "sameAs": [ "https://www.linkedin.com/in/sebastian-andes/" ] }, { "@type": "Person", "@id": "https://compleadly.com/blog/author/philipp-krapp#person", "name": "Philipp Krapp", "url": "https://compleadly.com/blog/author/philipp-krapp", "sameAs": [ "https://www.linkedin.com/in/philipp-krapp/" ] }, { "@type": "Organization", "@id": "https://compleadly.com/blog/author/compleadly-team#organization", "name": "CompLeadly Team", "url": "https://compleadly.com/blog/author/compleadly-team" } ], "publisher": { "@type": "Organization", "@id": "https://compleadly.de/#organization", "name": "CompLeadly", "logo": { "@type": "ImageObject", "url": "https://compleadly.com/brand/compleadly-logo-light.svg" } } } ``` ```json { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is objection handling?", "acceptedAnswer": { "@type": "Answer", "text": "Objection handling is how you respond to the other person's concerns, such as \"we don't need this\" or \"it's too expensive\". The goal isn't to disprove the objection but to understand what's missing and offer a fitting next step." } }, { "@type": "Question", "name": "Which objection handling method works?", "acceptedAnswer": { "@type": "Answer", "text": "A simple sequence of three steps: ask what exactly they mean, acknowledge the point, then redirect to a smaller next step. It works in chat, on the phone and in meetings." } }, { "@type": "Question", "name": "What's the difference between an objection and an excuse?", "acceptedAnswer": { "@type": "Answer", "text": "An objection names a real reason you can work through. An excuse ends the conversation without naming the actual reason. You hear the difference in the answer to your follow-up question: an objection gets more specific, an excuse stays vague." } }, { "@type": "Question", "name": "How do I respond when a prospect says it's too expensive?", "acceptedAnswer": { "@type": "Answer", "text": "First ask what they're comparing the price to, their budget or what they spend today. Then work out together what the problem costs them now. Don't offer a discount while the value is still unclear." } }, { "@type": "Question", "name": "What do I do when someone gives a clear no?", "acceptedAnswer": { "@type": "Answer", "text": "Accept it, say thanks and don't send another message. A clear no is not an objection. Also remove the contact from any running sequence so no automated message follows." } } ] } ```