Customer Support Specialist (m/f/d)

CompLeadly is the leading platform for LinkedIn automation — we help sales teams scale their lead generation without losing the personal touch. Our product is growing fast, and so are the demands for outstanding support.

We're looking for a Customer Support Specialist who doesn't just assist customers but actually solves real problems. You're the bridge between our users and our development team — you understand what customers need, analyze technical issues, and work with engineering to build lasting solutions.

What to expect

• Direct customer contact via chat, email, and video calls — you're the first point of contact for our users
• Analyze and prioritize incoming tickets — from usage questions to technical bugs
• Close collaboration with the development team: reproduce bugs, work out solutions, and relay feedback
• Build and maintain our knowledge base with guides, FAQs, and troubleshooting articles
• Spot patterns in support requests and proactively suggest product improvements
• Onboard new customers and help them set up their workflows

What you bring

• Experience in customer support, ideally for a SaaS or tech product
• Basic technical understanding — you can tell a bug from a user error and know what an API call is
• Strong communication skills in German and English — written and verbal
• Empathy and patience, even when things get hectic
• Self-driven work style — you don't wait for instructions, you find solutions
• Enjoy explaining complex topics in simple terms

Nice to have

• Experience with ticketing systems (e.g., HubSpot, Zendesk, Intercom)
• Basic knowledge of LinkedIn and social selling workflows
• Experience writing help articles or documentation
• Familiarity with browser DevTools or API debugging (for reproducing technical issues)

What we offer

• 100% remote — work from anywhere in Germany
• Flexible working hours based on trust
• Direct influence on the product — your support feedback shapes the roadmap
• Flat hierarchies and fast decision-making in a growing SaaS startup
• Annual learning budget for conferences, courses, or books
• Latest hardware setup of your choice (MacBook or Linux)
• Regular team events and an annual offsite