Replies do not appear in the replies table
Replies only appear in the replies table once CompLeadly has captured them through the opener, follow-up or campaign messages.
If one of the functions is not configured accordingly, the reply will never be seen either.
Opener example
The opener function has not been used for 2 weeks, or you have just started CompLeadly for the first time.
The opener works by going through your network list from "new contact" to "old contact" to check whether an opener may be written.
You set the number to check using "Number of contacts to check whether an opener may be sent".
For example, if this number is set to 30 and you have 15 new contacts per day, it will only cover a maximum of 2 days because you receive 15 new contacts per day.
Increasing the number to 150, for example, makes sense in this case, but it will also result in a significantly longer runtime for the opener function.
This strategy should only be used when starting CompLeadly for the very first time or after a long period of inactivity.
Campaign message example
If the campaign messages function does not check contacts with a reply, the replies table will not know that a reply has been received.
We recommend using the Chrome extension for this.
Here's how:
Using the CompLeadly Chrome extension effectively for follow-ups and tag management