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Is my Opener working properly?

Frequently Asked Questions (FAQ)Last updated on 1 min read


Is my Opener working properly?

No matter how good your Opener content is, sometimes contacts cannot receive one. You can see why here:

To find out why someone was not contacted, you can check the export table here:





In the "skipped" column, the relevant reasons are listed.


Here are their definitions:


"connected for less time than set"


You need to have been connected with someone for at least one hour before the Opener is sent.

In this case, the connection was less than one hour old, so no Opener was sent.

You can adjust this value under "Opener":




"Already sent an opener or two or more messages"



As soon as the contact has replied, or there are two messages in the chat, the Opener will no longer be sent.

If either of these applies, it will be marked with this skipped reason.

So it means: congratulations! In this case, your contacts are responding to you, and you do not need the Opener to start the conversation.


"Not connected through CompLeadly"


A common reason. You can configure the following in CompLeadly:




In your case, it has been set so that only people connected by CompLeadly receive the Opener.

The advantage is that you can align the context between the connection request and the Opener.

The longer you use CompLeadly, or the more connections it makes for you, the more this reason will resolve itself.


Note:

You may not have Expert Mode enabled. You need it to see certain settings. You can enable it in the top-right corner of CompLeadly:



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